My Resolution with Comcast

If you will recall from my previous post, I interacted with a Comcast employee via Twitter. Well after writing on my blog I tweeted the link to 5 of the Comcast employees including @ComcastWill who helped me early on in my ordeal. Here is the interaction:

@howensuga i am very sorry i missed your tweet to me, just reviewed and i was out of the office that day. i did read your blog, (cont)

@howensuga (cont) i’d be happy to jump back in this and see what i can do to get this fully resolved.

@ComcastWill I am open to resolution, because I have nothing to lose. Planning to cancel service this week. Extremely disappointed in ESL.

@howensuga ok, thank you, i appreciate that. i’ll get to work on getting things taken care of and provide you with an update.

He then sent me 2 emails:

“Good evening Heather,

I wanted to drop you a line, with an update on things.  After reviewing the account notes and also the additional interactions/attempts to contact us, found in your blog, I’ve contacted my local executive leadership team, in an attempt to resolve this in a mutually beneficial way.  In a nutshell, I have insisted that we honor your request for compensation for the numerous calls and the overall poor experience. I see no reason why we cannot take care of you, as we should have done from the start.  I have  also asked that I am notified of when this occurs so that I may contact you to advise.  Again, I am sorry that I missed your updated tweet to me on June 13, I was in New York at a Social Media conference.  I will follow-up with you again tomorrow, Thursday June 28th, with the final results of things.”

“Good evening Heather,

I am not sure if you received my email yesterday (copied below) but I do have an update and hopefully this will be acceptable for you.  After reviewing the situation surrounding your installation, our local partners have agreed to apply an additional credit amount for $130.50, which when added with the current credit amount, brings the total to $205.05.  The amount credited to your account is the equivalent of two months of your current services.   If this is acceptable, I will notify them to apply the credit right away.  If you have any other questions or concerns, feel free to ask and I will do my best to help answer or address them.”

I responded:

I did receive your email yesterday. I think that is definitely a fair solution and will consider the issue resolved when credited.

Thank you for your help,

So now I consider the issue resolved. I never made this post to simply bash Comcast, I made it to draw attention to the customer service issues with one of the largest cable and internet providers in the country. Amazing that out of 18 people I ultimately interacted with, only 1 was able to help me. I appreciate Will for taking the time to assist and making sure my issue was resolved without asking any more from me. I still stand by my last post that there is clearly an issue with the way their company operates and treats their customers. It wasn’t until I raised a public fit that I truly got attention. Alas it is evident there are a few good eggs at Comcast, like Will, who do care about their customers.


How Comcast Stole Hours of My Life

I am not one to deviate from the purpose of this blog: things paintball related either directly or indirectly, but here is an exception. I need a public forum to share my experience with Comcast, and my moderately visited paintball blog (synced to my Facebook and Twitter) seems the most visible place. Below is my communication and experience with Comcast. Almost 6 hours, 17 representatives and now at 10 individual phone calls later, I have a company who has shown me that my YEARS of business with them is worth nothing. I am sure many of you have had similar infuriating experiences. I encourage you to comment and share them as well. (Over)Paying customers deserve at least average service, don’t you think?

My email to Rick Germano, Comcast’s Senior Vice President for Customer Operations:

“A little background: I have been a Comcast customer for years,
and was moving from Indiana to Michigan. I wasn’t sure if I wanted to
keep Comcast because of the yo-yo pricing every 6 months with promotions
expiring and always having to call back. I just graduated from Purdue
with my MBA last month and am moving to Michigan for a new job. Moving,
which is an already stressful experience, has been made even worse by my
experience with Comcast. Below is how I have spent over THREE HOURS on
the phone with 12 Comcast representatives transferring my service.

Call #1:
Representative 1: A very nice man who was trying to get me a promotion
when I called to cancel my service. However, the call was dropped from
the Comcast side when he put me on hold.

Call #2:
Representative 2: I was again speaking to her about possible promotions.
I was not thrilled with the idea of only 6 months. I told her I wasn’t
sure that I wanted to take a promotion like that. She starts raising her
voice and being very rude saying Comcast doesn’t have a contract, and of
course it is a good deal. Her aggressive nature led me to outright
cancel my service with no argument from her.

Representative 1 calls me back, but I miss his call. He does not have a
direct line but says that Comcast is willing to work with me to retain
my business. Giving Comcast one more shot, I call customer service back

Call #3:
Representative 3: Sets me up with a 6 month promotion (cable and
internet) and upgraded channels for $86.99 but that I am frustrated I
will have to tackle again in 6 months when the price jumps to $106.99.
She realizes she is not in the correct sales zone to set up my service
and tells me to tell the next representative who she is going to
transfer me to about the pricing she offered me.
Representative 4: Transferred to the Indianapolis office which is also
Representative 5: Transferred to the Chicago office who starts the same
sales pitch over again. Finally finish the sale of the new service and
am getting my service simply transferred from Indiana to Michigan.

Call #4: I receive my new equipment at my new apartment to conduct the
self-install. But my modem isn’t blinking, meaning I don’t have service.
I again have to call Comcast.
Representative 6: I call to say my service is not working. The woman
says there are “no rate codes” put in my account. It sounds like
Representative 5 messed up. But she is not in my service zone (yes, I
already know I should be talking to someone from Chicago.)
Representative 7: Transferred to the wrong office again.
Representative 8: Transferred and put on hold, speaking to someone from
sales who  then transfers me without telling me why or who I am being
transferred to.
Representative 9: Am transferred to technical support. I told him I am
not sure why I am speaking to him because I was told I didn’t have any
rate codes in my account and don’t know why I was transferred.
Regardless, wrong service office! He has to transfer me to Chicago
technical support, and gives me the Chicago number.
Representative 10: I have to go all the way back through the main menu
again and put on hold… again. Finally sets up a service call for a
technician to come out.

I write on Twitter how frustrated I am with Comcast and how horrible
your service is. @ComcastWill responds and asks if he can help. I told
him I am not sure if I even need a technician or if it was a sales “rate
code” problem. He checks for me and says indeed I need a technician. My
only reassurance that I am getting the correct service.

Service technician comes out. He reeks of smoke in my apartment. He
spends almost 2 hours here going in and out. He said he had to run a
cable around the house. I am not sure why this is all such an issue, the
previous tenant in this unit and the other 3 current tenants all have
Comcast service.

My landlord is FURIOUS. We live in an old 1900s house converted into
apartments and the cable is run so tight around the house it is at risk
of knocking off some of the historic siding. The rest of the Comcast
cables are zip-tied together but the technician took a cable half as
short and just strung it haphazardly across the house including around
the garden hose which will just pull the cable out. In addition he left
a cigar butt on walkway (my landlady is a meticulous gardener and is out
there every day. No way it came from anyone else especially since he
smelled so much like smoke,) and little plastic bits all over the yard
which could easily be swallowed by the dogs on site. He also sealed some
of the wires with electrical tape instead of correctly. She demands I
get Comcast out here ASAP. She has had issues with Comcast in the past
repeatedly and this seems to be a trend with new tenants as well.

Call #5: Luckily I wrote down the direct number for Chicago technical
support from Representative 9.
Representative 11: Puts in a service ticket which takes an inordinate
amount of time. He says someone will call me back within one hour to set
up my service time. This was at 4pm on Wednesday.

Thursday at 11am, still no call so I call Chicago technical support

Call #6:
Representative 12: She tells me that escalated tickets require 72 hours
before they respond. I say I was told one hour yesterday. She is getting
short with me until I explain the possible damage to the outside of the
house with the cables. She has to input that I am having service
problems (even though I am not) just to schedule me an appointment,
which will be tomorrow (Friday.)

So where are we today? I have service, but a very angry landlord,
incorrectly strung cables and a lot of my time and patience wasted.
Throughout this process I have been nothing but courteous to the
representatives, though Comcast certainly does not deserve my kindness.

Throughout this process I was put on hold almost every time I was
transferred, spending HOURS on the phone with Comcast. All of this just
transferring my service and still I am going to have to deal with this
again in 6 months because the best you can do is a 6 month deal. I have
spent more hours of my life on the phone with Comcast than even makes
that promotion worth it! What an AWFUL way to treat customers. Be sure
my business with Comcast is surely in jeopardy. I know DirectTV would
love to have my business and I doubt they would put me through so much

Response from Comcast

“Dear Heather,

My name is Stephen and I want to thank you for sending in an e-mail to
the office of Rick Germano, Senior Vice President of Customer
Operations.  I apologize for the bad experiences you endured during your
recent transfer of service. As a consumer, I know I would certainly
expect to have a simple, easily activated  install with good cleanup.
This is why we call a major corporation for service. I would be just as
frustrated as you are if I had been trying to acquire a new service
through being on hold and having smoke smelling techs leave debris and
house decor issues behind him. Ms. Owens,, you have reached the right
person. I want you to know that I am committed to providing you with
excellent customer service. I will definitely inform your local Comcast
Executive Support Line team to make sure that your voice is heard with
the correct level of concern. They will resolve this inadequate customer
service concern right away by initiating a communication process with
the right representative.

I do apologize for every frustration you have encountered with this
install process taking so much of your time and patience and causing you
to consider DirectTV.  Your e-mail has been placed in a report called an
ESL Ticket (#   –). I have filed that ticket on your behalf
because I wanted to give you a resolution for all of your issues ( phone
delays, activation issues, tech sloppiness conjuring DirectTV thoughts )
from just one representative. Your concerns will be researched to
prepare for a response that will grant you the most complete resolution
at the soonest possible time.

You can expect a callback from the Executive Support Line team within
24-72 hours from the time your ticket is assigned today. Our ESL team
will also handle all research, resolution steps  and updates in
assisting you with this Installation service  issue.  A member of this
experienced management and development group will take ownership of your
case and follow up on all the concerns you expressed in your e-mail. If
you have any additional questions, before or after that contact, please
do not hesitate to call us  at 1-800-Comcast (1-800-266-2278), or you
may contact us again via e-mail. Our team is always at your service here
at the Office of Rick Germano. You also have the option to select live
chat at <>. You will have the
benefit of using any of these contact points (for technical assistance)
any time 24 hours a day, 7 days a week at your convenience.

Ms. Owens, I know that your time is valuable. Thank you  for taking some
of that time and allowing me to aggressively pursue your personal
satisfaction. I was very glad to get your complaint to someone who can
address your frustration with customer service concern. I am truly sorry
I could not resolve all your related service issues by this e-mail.
However, I am more than happy to help you as a Comcast customer by
opening a good, clear line of communication between you and  our Comcast
management team.

Thank you again for using Comcast for your cable provider. Our Comcast
Customer Guarantee is our promise that we will provide a superior
customer experience every day. This is a reflection of our confidence in
our products and services, our network and especially our employees. In
order to do that,  we constantly strive for  improvement on all your
Comcast services for your full satisfaction.


Office of Rick Germano”

I tweet @ComcastWill again as he asked me to keep him updated. I told him the appointment did not go well, but he does not respond. Next I get a call from Comcast Executive Customer Service locally (Call #9 if you include the 2 calls mentioned in the next email, I reference them as 7 and 8.)

I speak to a woman named Antoinette who repeats 3 times that my call is being recorded and apologizes over and over again. That’s nice but her apology solves nothing. It is clear from our conversation the email she saw from me was cut off at the second paragraph so I offer to send her the full text. She says she will send me a few pay-per-view coupons (which I have not received as of 6/26 and our call was over a week ago, so not holding my breath on that) and that if I call back in 6 months she MIGHT be able to try and extend my rate… The sales people had me sign up as a new customer even though I was simply transferring service and because I am now in the system as new, she can’t provide me any other extended discounts. If I had stayed on as transferring I would have received a better deal she says. I was told to sign up as new to get the better deal. She apologizes but said that was the responsibility of the uninformed salesperson. I am annoyed but extremely friendly on the phone. I assume my troubles are over. Here is my response to her after a second technician visits my complex and I have finally lost all of my patience.


Please find below my original email along with the response from Executive Customer Service as it seems my email forwarded to you was cut off and only told you of my first few conversations.

To add to this, I would also like to point out that the service technician who was supposed to be here between 1 and 3pm today has not shown up after I received a confirmation call last night and this morning. I am extremely upset because I called at 3:15 and the customer service rep (Representative 13 on my 7th call now) said my appointment is from 8am-8pm at any time and that I do not need to be there. While in fact I had TWO confirmation calls saying 1-3pm and was told I do need to be here because they will need to check the service after the rewiring is done. The manager I spoke to (Representative 14) says that my 1-3pm appointment was canceled, which I was not informed of and that I don’t need to be there. My landlord however is insisting that we both be here to make sure the wiring is done correctly (unlike last time.) Now I have wasted five hours waiting on a technician. Representative 14 is also trying to tell me I don’t have service, which I do. I managed to get the $25 for a technician being on time, but this is just on par with my whole experience with Comcast. He then told me the technician would be here at 4pm. I call the status of the technician when he doesn’t show at 4pm and it says 4:45pm. When they did not show up at 4:45pm I called back again and the system said 5:45pm. So now we are on Call 8 with Representative 15 who says he can’t do anything, so I speak to his supervisor who is Representative 16 who also said he couldn’t do anything and there were still 2 appointments ahead of me. THIS IS UNACCEPTABLE. The only redeeming part of this experience was the technician who came out (Kevin –, employee number –) who fixed the botched work with a smile on his face. He did an excellent job.

An “I’m sorry” is not enough for the continued hassle with Comcast and I’m wondering how much Comcast values my business. Contacting Executive Customer Service did not help this process at all as I still ended up calling Comcast twice and speaking to 4 representatives after we spoke. A few free pay per view coupons and a “we’ll try to reduce your rate when your 6 month promotion expires” is not going to be sufficient especially when hours of my time and cell phone minutes are worth more than that. And I’m going to have to go through this 6 months from now by getting the run around from more customer service reps? I’m wondering what Comcast plans to do to retain my business?”

The next day I receive my bill and write Antoinette again…

“I will attempt to call you tomorrow. I would also like to note that I was charged $30 for installation on my first bill when I was told I would not be charged as I ordered the self install kit and it was Comcast’s fault that my service was not working correctly. Please add this to my list of grievances and things I expected to be fixed.”

I then play phone tag with Antoinette for a week as I have started my job and am no longer sitting by the phone waiting for Comcast to call me. In the meantime I see I have DirectTV and U-verse available at my complex and could be receiving 207 channels for the same rate as Comcast!

That brings us to today…

I finally got in touch with Antoinette today (Call #10). She is no longer saying she is going to extend my rate. The one possible compensation is a lie. She says she will take the $30 charge off, which was incorrectly put on in the first place as a Comcast employee via Twitter said I would not be charged for that service. I tell her a coworker of mine had Comcast issues and received a month of free service. She tersely said she cannot discuss other’s accounts and can only discuss mine. I ask what she is going to do for me now that I am on the 10th call (including my calls with her) and my 17th representative (including her.) She points out I was given a $20 and $25 credit. I remind her that those were for missed appointments related to Comcast’s appointment policy, nothing to do with my rates or the SEVENTEEN representatives I have gone through. She says she feels “I have been adequately compensated for the 17 phone calls and my time.” I responded, “WOW. Are you kidding me? I spent 5 hours waiting on a technician, 6 hours on the phone which used my time and my cell phone minutes and you think that is worth my time?” She responded yes and that she would be doing nothing further about any of my costs. Let’s recap real quick: I received 2 credits only related to one service call from 2 normal customer service reps and she simply corrected a $30 error that was a mistake to begin with… SO EXECUTIVE CUSTOMER SERVICE DID NOTHING. And yet I have been adequately compensated? I asked her if I get all of my costs back if I cancel today since I am still within the 30 day satisfaction window. She said yes, so I stated I will be calling back to cancel my service and hung up on her.

Let me add that not included in this documentation is 2 phone calls and a very angry email from my landlady to Comcast as well.

I am of the philosophy that you can catch more flies with honey than with vinegar, which I tried to do with the undertrained and clueless Comcast representatives. Posting my experience online was a last resort. It wasn’t until representative 14 that I lost my patience. I have been a customer for something like 5 years and Comcast is treating me like dirt. Do I think they would ever do this to a new customer? NO WAY. It is the tiny service provider market in cable and internet that allows companies like Comcast to have terrible customer service and leave us with so few options. If this is how the top executive customer service in Rick Germano’s office operates, they should all be out of a job. So now I will have to go through the trouble of canceling service (and I HIGHLY doubt they are going to fully reimburse me) and then go through this all again with another provider. Thank you Comcast for STEALING HOURS OF MY LIFE.

Sincerely and unsatisfied,

I am also sending executive customer service a copy of this post. Maybe they can use it for training purposes along with my 10 recorded phone calls.

Player Profile: Bob Cavazos

A departure from Purdue for this player profile. Bob came to both Cup and Nationals to coach however, so he is part of the team to us! I only have pics of Bob coaching, so photo credit for the bottom photo goes to Endemic Paintball.


Bob Cavazos

Nickname: Heard them all (Bobby Boucher, Bob The Builder, Bob Saget, etc.)
Occupation/Major in School:  Senior in Business Administration at the University of Illinois in Springfield
Hometown:  Winthrop Harbor, Illinois

Team:  Endemic, LSD

Sponsors:  CPX Sports, KEE Action Sports, Ninja Air, 7Paintball Store, Empire

Position:  Snake and snake only. I won’t always be able to sacrifice my body to the sport, but while I’m young and fast, I will. I love the feeling prior to the buzzer of being able to take off as fast as I can, diving head first behind a bunker. There’s little more addicting in this world that I know of than having the other team worried about me in the snake and focusing a lot of their paint on me. Even better, them not knowing I’m in there and me lighting them up.

How long you have been playing:   Started in the backyard with friends from school in 7th grade… that would make it about 9 years.

Favorite field:  Sponsorships aside, hands down it has to be Pekin Paintball Park in Pekin, Illinois. I worked there for about a year and a half and got really close with the staff there. Made countless friends, had a blast being a ref and teaching the youngsters, plus it is outdoor turf with regulation PSP/NPPL field and bunkers. How can you beat that?

How did you first become interested in the sport:  Back in 7th grade a few friends from school were talking about paintball and had brought in some magazines. It looked like so much fun. I told them I had a wooded area in my backyard that I used to play airsoft in with my closest friends and it would be awesome if they came over that weekend to check it out. Got hooked ever since, never regretted a single dollar spent on the sport.

Why do you play: The biggest reason of course is the adrenaline rush. That feeling in you when you can feel your heart pounding is extremely addicting. Ego plays a small part as well, I desire to be better than my competitors and to be able to do it with my best friends is all the motivation I need. I’ve met countless friends through paintball, and have been able to travel and share memories with them I can never forget.

Equipment: Currently shooting a reverse regal Planet Eclipse GEO 2.1 with a rotor, and a Ninja air tank.

Notable wins or tournaments: Unfortunately I haven’t had a first place finish yet. I’ve had second place finishes, and plenty of third place finishes with my best friends and I wouldn’t trade any of those memories for a first place spot. Any tournament that involves significant travel is always a blast for me. The shenanigans in the car, the hotel, and on the field are well worth the sacrifice to play the sport.

Things you are looking forward to  in the upcoming year:   I’m getting really excited to play my first Division 3 X-Ball tournament at the 2012 Chicago PSP this year. The new group of guys I’ll be with should be a fun addition to the current best friends I have.

Favorite paintball memory: The one that comes to mind was at a small local field by my hometown. Myself and David Loper were done with practice for the day but had plenty of paint to shoot off. So we just jumped into a walk on game and had a hail of fire dropped onto us. Now Dave is a comforting individual, so I loudly yelled for Dave to “be my bunker” and he obliged… he saved me that day.

Biggest piece of advice: Set your ego aside, no one likes “that guy” that has to verbally let everyone know he thinks he’s the sh*t. Keep your mouth shut about your game, tag up to the start box and let your game do your talking for you.

Favorite pro team or player: Lucian Blackburn. This guy’s mentality is similar to my own. I want to get in my competitor’s face. If you’re not familiar with him, watch Cereal Killerz 2. “I like that feeling of this team had better put extra guns on me, because if they don’t then I’m gonna come and get ‘em.” -LB

Fun fact:  I’m a lefty, and I’m also the whitest full blooded Mexican that you’ll ever meet.  : )

Nationals: Purdue v. Army

Win against Army 7-4. If there is ever a military draft, Purdue better watch out!

Pictures from Purdue v. Temple:

Rob Trinkle:

Alex Bilse:

Nick Burchard:

Ryan Jasper:

Dan Norcross:

Jake Loiben:

Ade Dillon:

Joe Bedree:

James Allen:

Shelby Foster:

Ben Evans:

End of match:

Shout out to Staff

A little shout out to the Staff who traveled to Nationals, 3 of which are on the Purdue Team as well (Tyler, Chris and I.) They traveled far and worked hard to support the team!

Coach: Bob Cavazos

Coach/Pit: Chris Reed

Pit/Pods: Tyler Fields

Photographer: Me : ) Not surprisingly, the only picture I’m in from the entire weekend.

Pit: Nile Seward and Megan Ruder

2nd Annual MBA Paintball Game

Very happy to say that the 2nd Annual MBA Paintball Game occurred without a hitch. Unfortunately due to the rush to finish schoolwork a lot of people had to back out last minute. However, we still had about 35 people show up and play until 8pm! Everyone who came had a great time with some calling for 2 games a year. (Don’t want to ruin the hype of the yearly event though, and my events budget was not conducive to that occurring. I was Vice President of Events for the MBA program, and my first duty in office last year was the game last year and rather fittingly, this was my last event. My successor plans to continue this forward.) The way we arrange it was splitting the cost of playing between the graduate student government and the students attending making it more affordable. Who wouldn’t play paintball for 3 hours for $10?! I am always happy to share the sport with people for the first time. And props to the first years for beating the second years/graduating class. Thank you to my Purdue paintball boys who reffed and played a demo game for the MBA students: Jake Loiben, Shelby Foster and Drew Alford. Love you guys! Looking for a fun fraternity outing or club event? Paintball Barn is awesome and great for groups.

Thanks to everyone who came out, especially my classmates. It has been an honor and a privilege to serve as your VP of Events as well as have your support for the Krannert Outstanding Achievement Award 2 years in a row. I hope I have enriched your MBA experience at least a little bit with one of the events over the last year!

Player Profile: Dan Norcross

Dan Norcross

Nickname: Back in the day I used to go by Little Dan, not so little anymore.
Occupation/Major in School:  
Paper chaser/sophomore/Management & Accounting
Hometown:  Anoka, Minnesota

Team:  Purdue X-Ball

Sponsors: Paintball BarnPaintball PlexHammerhead,  Rockstar Energy Drinks, Sly Equipment, Vintage Paintball Park

Position: I think one of the best things going for me is that I can play nearly everywhere despite my height (6’4”). I was raised playing streetball with whomever I could find, so playing every spot on the field was how I was brought up. However more often than not you can find me in a corner, the dorito side, or occasionally breaking up the center.

How long you have been playing:  Going on about 8 years strong now…wow that went fast.

Favorite field:  Vintage Paintball Park. Best fields, best people to play against, and just an overall great atmosphere to be in.

How did you first become interested in the sport:  I started out like most people playing with a few of my friends from school in the woods, after about three outings we thought we we’re pretty slick and entered a 3man league at a local field. We got beat down for about 6 weeks without winning a game, but it was the most fun thing I’ve ever done. To this day I remember the feeling I had after I played my first point, it was amazing and I’ll never forget it.

Why do you play:  In all honesty I think I play more for the things that happen outside the net rather than the ones inside. Paintball has taught me a lot about life, and more importantly about myself. Without it I would’ve never had the friends I have, traveled the places I’ve been, or tasted the food I’ve eaten. It’s given me about 90% of the amazing memories I have in my life and I’m ever grateful. Outside of the shenanigans that I manage to get into while not playing, I love the game, plain and simple. Paintball is very tenacious in that no two games are ever the same, and nobody has it exactly figured out; too much is left to chance, or luck as some call it. I’ve never played a sport where winning feels this good and loosing feels that awful. The feeling you get when you pull a sick move or win a big point for your team puts you on top of the world, and I guess you could say chasing that feeling every weekend is why I play.

Equipment: Dye gear has always been my favorite, I had the privilege of being sponsored by them for two full seasons on Shock-Kidz and Velocity Wrecking Crew and I’ve been partial ever since. Outside of that I wear Sly goggles and a Sly pack.

Notable wins or tournaments: I have yet to win a national event actually, the closest I ever came was Chicago 09’ when I took 2nd in D2 xball with Velocity Wrecking Crew. Outside of that I’d say the best experience I’ve had were the two times I’ve played on pro Sunday, (D.C. 2010 & 11). There’s really no comparison, biggest stage, big lights, big pressure. It’s the greatest place to be on the field.

Things you are looking forward to  in the upcoming year:  Enjoying the ride.

Favorite paintball memory: World Cup 2008 with Shock Kidz. We had just beat Palm Beach Vipers to advance into the final 4 in the pouring rain, we had a huddle right after the match and with all my best friends around me soaking wet I thought to myself “where else would I rather be right now?”. I thought without a doubt in my mind we were going to win that tournament, perfect team, perfect gear, perfect conditions. In my eyes, that team was perfect, however we lost our next match in overtime and placed 3rd at the tournament. I still look back at pictures from that event and think how did we not pull it off…

Biggest piece of advice: Above all just have fun, once you stop having fun you might as well pack up and leave. There’s no money here, no endorsements, no boosters. The only thing you are going to get out of this simple game is a smile on your face at the end of the day, if it’s not going to give you that find a different hobby.

Favorite pro team or player: Aaron Tholey has taught me pretty much everything I know since I was a young pup (about 15 I think), he’s one of my best friends and still somebody I look up to in the sport. My favorite team of all time will forever be the Oakland Assassins, those guys were hard; they put it on people and looked mean while doing it. It’s too bad that only one or two of them even play anymore.

Fun fact:  When it comes down to it I really am a big paintball nerd, I rarely get to actually chat with somebody that knows what they’re talking about when it comes to guns or anything else that relates to the sport, so when that happens I usually go off and get really excited.